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Terms and Conditions

Delivery

As each item is specially handcrafted upon request the delivery schedule is 10 working days however, on many occasions the items are despatched within this time. Please contact us if you require something sooner as we will endeavour to do what we can to provide this for you.

Post & Packaging

Costs within the UK are as follows;-

Delivery cost per item is £3.99 for standard signed delivery. When purchasing more than one item please call us on: 0114 2509549or
07554 011530
for a combined postage price.

Please note that we cannot be held responsible for delays due to bad weather or postal strikes.

Payment

Payments are processed using the PayPal secure on-line payment system. You do not have to create a PayPal account to do this. Your debit/credit card details are submitted directly to PayPal and cannot be accessed by Kurly Bird Events Ltd. Should you wish to order and pay by cheque, please email info@kurlybirdevents.co.uk

Returns and Refunds

Under the Sales of Goods Act 1979 we will refund or exchange any items that are faulty within 7 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were received. We will be liable for the cost of shipping/handling returned goods where such goods are faulty. We will also exchange or refund non faulty goods provided they are returned to us within 7 days of receipt, in the original packaging and condition. We will not refund postage in these circumstances. All bespoke good are non refundable. Each case will be reviewed individually.

All Handmade goods are subject to the standard variations that can occur with fabric and/or handmade items ie. patterns can occur in slightly different places according to the design of the product and may vary slightly from product photographs and as such are not considered to be faulty.

Please contact us before returning any goods. Your statutory rights are not affected

Privacy Policy

We are committed to preserving the privacy of all visitors to our website. When you purchase products from Kurly Bird Events Ltd you will only be asked to provide certain information to process your order e.g name, address and contact details. We will not pass your personal information on to any other party.